Customer Support Executive

We Are Looking for Freelance Customer Support Executive
Our Customer Service department is looking for a freelancer passionate and experienced individual to join us as a Customer Support Executive.
Responsibilities
• Understanding the products and services provided by the company.
• Preparing company policies and procedures.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.
Requirements
• Bachelor’s degree
• 1 years of experience working as a Customer Support Executive
• Good knowledge of managing the performance of the team
• Exceptional verbal and written communication skills
• Good problem-solving abilities
• Ability to meet deadlines and prioritize tasks
• Excellent negotiation and sales skills
• Outstanding interpersonal and organizational skills
• A quick learner and exceptional ability to make decisions
If you are interested in this position and have a proven track record of successful customer service works, then apply now careers@maanagaram.com . We will contact you soon.
Thank You
Best of Luck
Maanagaram Hi Tech Solutions Llp